Questions families ask.

No. It works over a normal phone with SMS. There is nothing to install, no account for them to manage, and no password to remember.

At a scheduled time we send a private link (or call). An AI guide asks a few warm, simple questions, and your elder just talks. Sessions are short — usually about 10–15 minutes — and they can stop and pick up again any time.

Yes, on the Family plan, or add a storyteller to any annual plan.

Only signed-in members of your family account, after an access check — and the storyteller, through their own private link. Recordings are kept in private storage and are never made public. We serve audio only over short-lived, signed links after that same check.

Yes. Every family's stories, recordings, and account are fully isolated. One family can never see, hear, or reach another family's content.

Never. We do not sell your information or recordings, and we don't share them with third parties for their own marketing. The vendors that help us run the service (for example, to transcribe audio or send reminders) may only process data on our behalf, never for their own purposes.

A cloned voice is only created with your family's consent and is used solely to help guide your own family's interviews. It is never shared, sold, or used anywhere else.

Printed codes in the book that play the original recording when scanned, so you can hear the story in their own voice.

Yes — any time, on every plan. One click gives you a ZIP with every audio recording, the transcripts, and your book. If you ever cancel, it's all still yours to download and keep.

Yes, any time, softcover or hardcover.

You keep all stories, audio, and your digital book. Nothing is deleted or locked.

Your first printed book is included with the Keepsake + Book and Family plans. After that you order a new edition whenever it's worth printing again — $89 for a fresh hardcover with another year of stories in it. Most families print one beautiful book, not one a year.

You already have the part that matters. Every plan keeps your stories, recordings, and digital book forever — even after you cancel — so there's nothing to buy to make them permanent. If you'd rather pay once, The Gift is prepaid for a year and never auto-renews.

Yearly is the better value and the printed book ships right away. Monthly is $14 and works the same, except printed books can be ordered after six months. Downloading your own recordings is free from day one either way.

Yes. You can download all your stories at any time, and you can ask us to permanently delete a single recording or your entire account by contacting us.