We're here to help.
My Family Porch is a small, family-run team. Email us any time and a real person will get back to you — usually within about two business days.
Help getting started
Setting up a storyteller, scheduling the first interview, or anything that isn't working the way you expected.
Account & billing
Questions about your plan, an invoice, the printed book add-on, or changing your subscription.
Privacy & deleting data
Ask us to delete a single recording or your entire account, or anything about how your stories are kept private.
Text-message reminders
If a storyteller is getting reminder texts, they can reply STOP at any time to stop them, or HELP for assistance. Message and data rates may apply. See our Terms for the full SMS program details.
Curious about something else? Many answers are on our FAQ page.